Shipping policy

Order Processing

Orders are dispatched within 1 business day of order confirmation.

We process and dispatch orders Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping & Delivery

We offer free shipping on all orders. All shipments include tracking.

We work with trusted shipping partners. Available delivery destinations are shown at checkout.

Estimated Delivery Times

European Union: 2–8 business days after dispatch.

The delivery estimate is separate from the order processing time. Business days exclude weekends and public holidays.

Delivery times are estimates and may vary depending on your location, carrier performance, and customs procedures where applicable.

For delivery outside the European Union, please contact info@theruffler.com for an estimated timeframe before placing your order.

Tracking

Your shipping confirmation email will include a tracking link so you can follow your parcel’s progress.

Tracking updates may take some time to appear after the parcel has been handed to the carrier.

Shipping Delays

Delays can occasionally occur due to high carrier volumes, weather conditions, customs checks, or local delivery disruptions.

If your order has not arrived within the estimated delivery timeframe, please email info@theruffler.com with your order number. We will check the shipment with the carrier and help resolve the issue.

Customs, Duties & Taxes

For deliveries outside the European Union, import duties, taxes, or customs fees may apply. Unless included at checkout, these charges are payable by the customer.

Free shipping covers the delivery charge, but does not cover any applicable import duties or customs fees.

Incorrect Shipping Information

Please check your shipping address carefully before completing your order.

If you notice an error, contact info@theruffler.com as soon as possible. We will do our best to update the address before dispatch. Once the parcel has been dispatched, changes may no longer be possible.

If an incorrect or incomplete address causes a failed delivery, please contact us so we can discuss the available options and any applicable redelivery costs.